Terms & Conditions
Using the Hawthorne Products, Inc. website by way of accessing, browsing, buying, or any other means is a legal agreement to the policies, terms and conditions of the Hawthorne Products, Inc. website (shown below). Additionally, accessing the site is an agreement to comply with all applicable domestic and international laws and regulations, including U.S. export and re-export control regulations. By using the Hawthorne Products, Inc. website the user agrees to these terms. If the user does not agree to these terms, they should not use the Hawthorne Products, Inc. website. Hawthorne Products, Inc. products, prices, availability and rebates may vary from store to store.
Customer Information, Comments and Feedback
Hawthorne Products, Inc. does not rent, sell or otherwise forward customer names to other companies. Please see the Hawthorne Products, Inc. Privacy Statement for more information about customer confidentiality. Comments or ideas transmitted to the Hawthorne Products, Inc. website become the sole property of Hawthorne Products, Inc. and may be shared to expand or improve the functionality of the website or of Hawthorne Products, Inc. product or service offerings for any other reason.
Paying by Credit Card
Hawthorne Products, Inc. accepts Visa and Mastercard. Please see the Hawthorne Products, Inc. Privacy Statement for more information about credit card safety and security.
Return and Refund Policy
Hawthorne Products, Inc. stands behind their products with a 60 day money back guarantee. If within 60 days from the date of purchase you are not satisfied with the results of the product, you may return it for a refund of the purchase price, minus any shipping costs by contacting our offices Monday – Friday 8am to 5pm EST to request a return merchandise authorization (RMA) number.
Due to DEA requirements, any regulated sales of products containing over 2.2% iodine are non-refundable.
Any returns without an RMA number will not be accepted
Any returns received as a result of an error made by Hawthorne Products will be refunded in full along with any shipping costs as long as the product returned has not been opened.
Shipping Within the Continental United States
Hawthorne Products, Inc. will ship internationally, unless shipments are restricted by local regulations or laws. Hawthorne Products, Inc. will promptly send an e-mail to a customer to both confirm the order and provide shipping charges. Please note that all customs clearing, duties and taxes are not included in the freight calculation and are the responsibility of the customer.
To comply with certain agreements and government regulations, Hawthorne Products, Inc. reserves the right to refuse to export products from the United States at any time. By purchasing products for export, the purchaser is responsible for the necessary export documentation before shipment is made to a foreign country.
For customer protection, all shipments require a signature at the point of delivery.
Online Pricing, Specification & Availability
Prices, specifications and availability of products are subject to change without notice. Some descriptions may not reflect current information and any typographical, photograph or specification error in product, pricing or offers is subject to correction. Although internet orders generate an automatic confirmation and response e-mail, Hawthorne Products, Inc. may change its pricing, product description or specification after any order confirmation or response e-mail but prior to shipment due to errors, changing market conditions, product dicontinuation or unavailability, typographical errors, or any other reason. The customer will be notified in the event of any corrections or changes and ask for your approval before the order is completed. Hawthorne Products, Inc. will not complete your order until we have customer approval. Hawthorne Products, Inc. reserves the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed an order. Published prices do not include shipping, sales tax or insurance. Proof of purchase and postage may be required for rebates.
Coupons must be mentioned over the phone when ordering or during the website checkout process when prompted. Valid for one product, and one user only. Not valid with any other offer or discounted service. Coupon is not valid on previous charges. Subject to availability. The coupon has no cash value. Expiration dates are set by Hawthorne Products.
Links to Third Party Sites
The links to third party sites will let you leave the Hawthorne Products, Inc. website and are not under the control of Hawthorne Products, Inc. Hawthorne Products, Inc. is not responsible for the contents of any linked site or any link contained in a linked site or any changes or updates to such sites. Hawthorne Products, Inc. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of Hawthorne Products, Inc.
Disclaimer of Warranty, Title to Goods
Hawthorne Products, INC. HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. This disclaimer in no way affects the term of any manufacturer’s warranty. The title to purchase goods is retained by Hawthorne Products, Inc. until goods are paid for by the purchaser.
Disclaimer of Warranty for Website
Hawthorne Products, Inc. provides this site and its contents on an “AS IS” basis and makes no warranty or representation, either expressed or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement.
No Consequential Damages
In no event shall Hawthorne Products, Inc. or its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents (collectively: “Hawthorne Products”) be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not Hawthorne Products, Inc. has been advised of the possibility of any such damages.
Revisions to These Terms and Conditions
Hawthorne Products, Inc. may revise these terms and conditions at any time by updating the Hawthorne Products, Inc. website. These terms and conditions are governed and construed by the laws (but not the rules governing conflicts of law) of the State of Indiana. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
Trademarks and Service Marks
Hawthorne Products, Inc. and all brands presented on the website are registered trademarks. All other trademarks are the property of their respective companies. Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this site, without the written permission of the trademark owner.
The links to third party sites will let you leave the Hawthorne Products, Inc. website and are not under the control of Hawthorne Products, Inc.
Limitation of Liability
IN NO EVENT SHALL Hawthorne Products, INC., AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AGENTS (THE “PARTIES”) BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE, OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT Hawthorne Products, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. USERS AGREE THAT THE PARTIES MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY Hawthorne Products, INC. SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT.
Governing Law, Miscellaneous
Hawthorne Products, Inc. may revise these terms and conditions at any time by updating the Hawthorne Products. Inc. website. By using the site, users agree to be bound by these terms and by any revisions. These terms and conditions are governed and construed by the laws (but not the rules governing conflicts of law) of the state of Indiana. Venue and jurisdiction for all disputes will lie in Jay County, Indiana. Users agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
All content on the Web Site is the property of and copyrighted by Hawthorne Products or its content suppliers and protected by U.S. and international copyright laws. All software used on this site is the property of Hawthorne Products or its suppliers and protected by U.S. and international copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.
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Maintain Your Horse’s Well-Being
Download the Horse Care Guide
To help you have a basic understanding of various parts of your horse, we have created a Horse Care Guide as a companion to our products. Since your horse spends the vast majority of its day on its legs, hoof and leg care are extremely important to maintain its well-being.